FAQ (Frequently Asked Questions)

1. How can I place an order on Crystal Creations?

To place an order, simply browse our collection of plush toys and select the ones you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to provide your shipping information and complete the payment process. Once your order is confirmed, we will handle the rest!

2. What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay through PayPal for added convenience and security.

3. How much does shipping cost, and what are the delivery times?

Shipping costs and delivery times vary depending on your location and the shipping method selected. During the checkout process, you will see the available shipping options along with the associated costs and estimated delivery times. We strive to process and ship orders within 5-7 business days to ensure you receive your plush toys promptly.

4. Do you offer international shipping?

Yes, we ship internationally to select countries. International shipping rates and delivery times may vary. Please refer to the shipping information during checkout or contact our customer support for more details.

5. What is your return policy?

Please note that we have a no returns policy. Due to the nature of our products, we cannot accept returns or exchanges unless the item received is damaged or defective. If you receive a damaged or defective product, please contact our customer support within 2 days of receiving your order, providing details and supporting evidence. We will work with you to resolve the issue and provide a suitable solution.

6. How can I contact customer support?

For any inquiries, questions, or assistance, you can reach our customer support team by visiting our Contact Us page. Fill out the contact form with your details and message, and we will get back to you as soon as possible. Alternatively, you can email us at crystalcreations88@gmail.com.

7. Are your plush toys safe for children?

Safety is our top priority. We ensure that all our plush toys meet strict safety standards and regulations. They undergo rigorous testing to ensure they are free from harmful substances and are suitable for children of the appropriate age group. However, please supervise young children during play to prevent any potential hazards.

8. Can I track my order?

Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate its delivery date. Simply click on the tracking link provided in the email or visit the carrier's website and enter the tracking number to get the latest updates.

If you have any additional questions or need further assistance, please don't hesitate to contact our friendly customer support team. We are here to help and ensure your shopping experience with Crystal Creations is delightful in every way.